Refund policy

Returns

At West Maui Art, we are committed to ensuring your satisfaction with our print-on-demand products. If you are not entirely satisfied with your purchase, we are here to help.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unworn, and in the same condition that you received it.
  • Packaging: The item must be in its original packaging.
  • Time Frame: The return request must be made within 30 days of the delivery date.

Non-Returnable Items

Certain items are not eligible for return:

  • Personalized or custom-made products.
  • Gift cards.
  • Items purchased on sale or with a discount.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [Insert Email Address] with your order number and the reason for the return.
  2. Receive Return Instructions: We will provide you with instructions on where to send your returned item.
  3. Ship Your Item: Send the item back to us using a trackable shipping method. You will be responsible for paying the shipping costs for returning the item.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

Refund Eligibility

If your return is approved, we will process a refund to your original method of payment within 7-10 business days. Please note that the original shipping costs are non-refundable.

Partial Refunds

Partial refunds may be granted for:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Email Address].

Cancellations

You can cancel your order within 24 hours of placing it. After 24 hours, the order may already be in production, and cancellation may not be possible.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at: westmauiart@gmail.com